About the Role:

At Keystone Business Partners, we help organizations achieve sustainable growth by delivering reliable business support, operational excellence, and outstanding client experiences. We are seeking an accomplished Client Services Manager to lead our client service operations, strengthen long-term customer relationships, and drive service excellence across the organization. This is a high-level leadership opportunity for a results-oriented professional who is passionate about developing teams, improving business processes, and delivering exceptional value to clients.

Why Work With Us?

Supportive Leadership Culture

Become part of a collaborative workplace where innovation, accountability, and professional growth are encouraged at every level.

Meaningful Impact

Lead strategic client service initiatives, influence operational improvements, and contribute directly to the continued success of the organization.

Professional Growth

Access leadership development programs, industry training, and career advancement opportunities designed to help you reach your full potential.

Work-Life Balance

We foster a respectful and positive work environment that supports employee well-being while maintaining high standards of performance.

Key Responsibilities

Client Relationship Leadership

Build and maintain strong partnerships with key clients, ensuring exceptional service delivery and long-term customer satisfaction.

Team Management

Lead, mentor, and develop Client Service Supervisors and Coordinators through coaching, performance management, and career development initiatives.

Operational Excellence

Monitor service performance, analyze key metrics,



and implement continuous improvement initiatives that enhance efficiency and customer experience.

Strategic Planning

Collaborate with senior management to develop and execute client service strategies that align with organizational goals and business growth.

Complex Issue Resolution

Oversee the resolution of escalated client concerns while implementing proactive solutions that strengthen service quality.

Cross-Department Collaboration

Work closely with Sales, Operations, Finance, and Human Resources to ensure seamless communication and successful execution of business objectives.

What We Are Looking For

Experience

8+ years of experience in Client Services, Customer Success, Account Management, or Business Operations, including 3+ years in a senior management or leadership position.

Leadership Skills

Proven ability to lead high-performing teams, manage multiple priorities, and deliver measurable improvements in client satisfaction and operational performance.

Communication

Excellent interpersonal, presentation, and written communication skills with the ability to build trusted relationships across all levels of the organization.

Business Acumen

Strong analytical and strategic thinking skills with experience using performance metrics to drive informed business decisions.

Technical Skills

Proficiency with CRM platforms, Microsoft 365 applications, reporting tools, and customer service management systems.

Mindset A proactive, customer-focused leader with excellent problem-solving abilities, a commitment to continuous improvement, and a passion for building high-performing teams.

Pay: $60,000.00-$75,000.00 per year

Work Location: In person

📌 Client Services Manager (Steinbach)
🏢 Keystone Business Partners
📍 Steinbach