Lead client issue resolutions as the Manager, Client Solutions CoE at Manulife. This hybrid role aims to enhance client experience by streamlining escalation management across various financial services. As a vital part of the Client Solutions Centre of Excellence, you will manage Triage Analysts and Solutions Coordinators.

You will focus on improving operational strategies while ensuring timely and effective issue resolution across Group Annuity, Open Architecture, and Member Pension Solutions. This position offers the chance to collaborate with multiple departments, enhancing both client and operational services. Key Responsibilities:

- Lead team in escalation management and client issue resolution
- Ensure timely communication with stakeholders on complex cases




- Collaborate with Operations and Compliance to solve client challenges
- Implement performance monitoring and process improvements
- Drive initiatives for continuous service evolution Requirements:
- 5+ years in leadership roles within financial services
- Extensive knowledge of client servicing and operational processes
- Experience with case management systems and reporting
- Degree in Business, Finance, or related fields
- Proven success in managing complex escalations Leverage your leadership skills to enhance client experiences through effective, dedicated escalation management with Manulife.

📌 Client Solutions Manager at Manulife (Toronto)
🏢 Manulife Financial
📍 Toronto