Clinic Operations Manager & Marketing Lead

Company: Fotis Physio & Wellness

Location: Barrie, ON L4N 0G5 (In person - D10-829 Big Bay Point Rd)

Job Type: Full-time, Permanent

About Us:

At Fotis Physio & Wellness, we deliver quality care from people who care. Our thriving, multidisciplinary clinic serves the South Barrie community with premier rehabilitation services, including Physiotherapy, Pelvic Health, Registered Massage Therapy (RMT), and Acupuncture. We pride ourselves on an energetic, collaborative setting where we work hard to help clients feel their best—while still smiling, laughing, and having a good time together!

Position Overview

We are seeking a high-energy, performance-driven Clinic Operations Manager & Marketing Lead to oversee daily clinic operations and proactively drive business growth. In this dual-focus leadership role, you will optimize frontline workflows, keep tight control of the billing ecosystem, manage staff, and take direct accountability for increasing clinic utilization and profitability.The ideal candidate brings a background in multidisciplinary clinic operations paired with a strong focus on revenue generation, proactive patient retention, and community outreach.Key ResponsibilitiesRevenue Generation & Growth

- Clinic Utilization: Maximize practitioner schedules by auditing fill rates, reducing gaps, and optimizing the rebooking pipeline.
- Patient Retention: Track patient care plans closely to minimize drop-off rates and ensure clients complete their prescribed treatments.
- Cross-Referral Metrics: Educate front-desk staff to identify cross-referral opportunities across our service lines (e.g., matching a physio patient with pelvic health or massage therapy).
- Retail Expansion:



Set sales targets and drive the promotion of therapeutic products, custom orthotics, and clinical retail items.
- Lead Conversion: Oversee the intake pipeline to convert incoming inquiries, website leads, and phone calls into booked initial assessments.

Clinic Operations & Team Leadership

- Client Experience: Ensure top-tier, high-value client interactions; efficiently manage bookings, check-ins, check-outs, and exit pipelines.
- Financial Oversight: Manage daily payment reconciliations, handle accounts receivables, and aggressively track billing, invoicing, and collections.
- Reporting & Support: Support the Clinic Director directly by analyzing weekly clinic statistics, tracking key performance indicators (KPIs), and compiling operational metrics.
- Team Supervision: Train, mentor, and hold the client experience team accountable to booking scripts, service targets, and customer service standards.

Marketing & Corporate Partnerships

- B2B Outreach: Build strategic relationships, corporate wellness partnerships, and local business alliances within the Barrie community to drive external referral networks.
- Events & Promotions: Design, coordinate, and execute profit-driven clinic promotions, health workshops, and localized marketing campaigns.

Qualifications & Skill Requirements

- Sales & Service DNA:



Proven experience in a revenue-driven or goal-oriented environment (such as fitness sales, membership enrollment, hospitality booking management, or high-volume retail management).
- Clinical Background: Minimum 2 years of experience working in an administrative assistant, receptionist, or coordinator role within a multidisciplinary or physiotherapy clinic setting.
- Software Mastery: Hands-on proficiency with Clinicmaster (or very similar clinical EMR platforms like Jane App), Microsoft Office, and Google Workspace tools.
- Financial Literacy: Competent with medical billing ecosystems (Telus Health, extended health portals), accounts receivable recovery, collections, and processing payments.
- Core Competencies: Clear metric-driven mindset, top-tier multitasking, excellent organization, strict attention to detail, and a process-oriented leadership style.
- Communication: Exceptional command of the English language with a highly polished, persuasive, and professional telephone and in-person demeanor.
- Schedule: Complete flexibility required for a rotating schedule including mornings (starting at 8:00 AM), evenings (until 8:00 PM), and Saturdays.

Benefits & Perks

- Stable, permanent full-time hours.
- Growth opportunities within an expanding, modern health-center environment.
- A vibrant, health-focused, and supportive team culture.

Pay: $50,000.00 per year

Benefits

- Casual dress
- Discounted or free food
- Extended health care
- On-site parking
- Tuition reimbursement

Application question(s):
- Must have prior experience with working in physiotherapy clinic and knowledge of billing

Experience:
- management: 2 years (preferred)

Work Location: In person

📌 Clinic Manager (Barrie)
🏢 Fotis Physio
📍 Barrie