Are you a robust problem solver who enjoys helping customers and resolving complex issues? We're looking for a Bilingual French Collections Representative to join our team and play a key role in partnering with customers to resolve invoice disputes, improve payment outcomes, and deliver an excellent customer experience. This is not a high-volume call center collections position.

Instead, you'll focus on investigating account issues, responding to customer inquiries, collaborating with internal teams, and finding solutions that help customers pay accurately and on time.

DUTIES AND RESPONSIBILITIES

- Utilize problem solving and critical thinking skills to determine root cause of aging invoices
- Leverage systems functionality and established processes to resolve aging invoices
- Work within established procedures and adheres to quality guidelines
- Escalate complex issues to senior team members and/or leadership
- Contribute ideas for process improvement
- Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
- Continue to develop skills and build upon knowledge of collections process
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

- High School Diploma or GED equivalent
- Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience
- Bilingual French requirement French language proficiency required (spoken and written)
- Proficient in Microsoft Office Suite of programs
- Effective and flexible communication skills
- Strong customer service and interpersonal skills
- Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
- Ability to work in fast-paced, professional, and deadline driven environment




- Values a diverse and inclusive work environment

Disclaimer: This is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

At C.H. Robinson, artificial intelligence (AI) technology is used in parts of our application review process. Final decisions are made by human recruiters.

Compensation Range

Compensation Range $18.49 - $28.87. The base pay range displayed on this job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Benefits

Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

- Medical (including Vision and Telemedicine)
- Dental
- Basic and Supplemental Life Insurance
- Vacation and PTO time
- Paid holidays
- Short-Term and Long-Term Disability
- Retirement Plan with 5% company matching
- Employee Stock Purchase Plan (ESPP)
- Charitable Giving Match Program




- Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

For more information, visit us at www.chrobinson.com.

📌 Collections Representative (Bilingual French) (Montreal)
🏢 C.H. Robinson Worldwide
📍 Montreal