We have one (1) permanent full-time position located in SE Calgary.

Working days will be on Mondays to Friday from 08:30 to 16:30, flexibility may be required, totaling 37.5 hours per week.

This posting closes on August 15, 2026.

Program Summary The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person-centered planning’ – people supporting people – based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.

Job Summary The residential Community Support Coordinator provides leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Residential Services (CARS).

The Community Support

Coordinator is responsible for: Ensuring that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision and Mandate of the Agency and the requirements of funding contracts.

Ensuring models of support are developed and provided for clients utilizing best practices and individualized planning.Delegation, mentoring, supervising and evaluating the performance of frontline staff and contractors.

Key Responsibilities to

Client Establish respectful and professional boundaries while developing positive working relationships with front line staff and subcontractors;

Establish and maintain a positive professional working relationship with client guardians and client supports where applicable;

Respond to a caseload of clients, available to clients in emergencies;

Develop Individual Support Plans (ISP) that are individualized and based on specific client needs, desires, and goals;

Recruit and screen to hire the appropriate supports to implement the goals established in that plan, ensuring proper training and personal attributes are identified for the needs of a given client;

Ensure client preferences are reached to the fullest extent possible.

Collaborate/communicate with family, guardians,



and other necessary professionals: Support relationships between clients, their support network, and other community members

Input case notes into CASS database, PEAK

Research community resources that can help support the client’s current desires and needs

Maintaining up-to-date, accurate, thorough, and complete financial reporting of any client finances and purchases made on behalf of, or for, the client Agency/Residential Program CARS Provision of leadership, coordination and quality control in the design, delivery and monitoring of residential services

Ensure program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision and Mandate of the Agency and the requirements of funding contracts Staff is to ensure all documentation is submitted in a timely manner

Staff is expected to participate in staff meetings for CASS and CARS

Staff is expected to maintain all mandatory training

Work closely with PDD Prepare individual funding proposal Submit ISPs and contracts

Effective communication with PDD Service Coordinators Work closely with the Program Manager/designate and team; Provide regular updates regarding any changes / concerns pertaining to the caseload of clients

Serve on agency committees as needed

Manage and coordinate program activities and workshops

Provide leadership in program planning and development Support Staff Recruitment, hiring, supervision and evaluation of front line staff

Ensure frontline staff/sub-contractors understand and follow agency policy and CASS standards of client service/employment requirements.

Including the following: HR deadlines for paperwork/requirements and training are met and in personnel files

HR procedures are followed for required documentation on all contracts





Timesheets and expense claims are authorized/submitted Perform annual evaluations for frontline employees

Provide support and leadership to front line staff and sub-contractors

Ensure proper training has been completed for all staff Culture Model and demonstrate CASS values in all interactions with clients, staff, and community

Demonstrate respect and collaboration with all internal and external stakeholders

Demonstrate an ability and willingness to give and receive honest, balanced feedback

Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies

Embody the core values of CASS Qualifications and Experience Several years of experience in the Human Services field

Supervisory experience

Strong interpersonal skills

Ability to work under pressure

Competency in report writing

Ability to work both independently and as a team member

Strong organizational and time management skills

Ability to maintain confidentiality

Strong verbal and written communications

Ability to approach situations with positivity

Ability to adapt communication styles including active listening

Demonstrates strong organizational, time management, managerial, and leadership skills

Ability to be flexible and patient

Confident, creative, critical thinker

Knowledge of disability support sector and community resources

Solid task prioritization and multi-tasking skills

Experience working with Not-For-Profit organizations is an asset

Knowledge in supporting adults with developmental disabilities preferred

Direct Reports: Frontline employees and contractors

Expertise in Microsoft Office software, including: Excel, PowerPoint, and Word Required Education Degree or diploma in a Human Services related discipline Other Required Skills A current Basic First Aid/Emergency First Aid certification that includes CPR/AED A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS A vehicle and valid driver's license are preferred

📌 Community Support Coordinator Residential Program (Calgary)
🏢 Calgary Alternative Support Services
📍 Calgary