About the job

The Community Support Services (CSS) program, offered through the Healing and Wellness Branch of the Métis Nation of Ontario (MNO), is designed to help MNO Citizens maintain their independence and quality of life. The program supports individuals living with chronic illnesses, those who are terminally ill, and frail or elderly individuals who may be isolated

At the heart of the CSS program is the coordination and delivery of transportation for medical needs. Additional supports include friendly visiting, caregiver support, advocacy, client referrals, home safety assessments, and assistance with navigating complex systems such as Ontario Works and the Ontario Disability Support Program (ODSP). For clients with literacy challenges, coordinators may provide reading support in accessing resources for end-of-life care.

Volunteers are an essential part of the CSS program. Coordinators are responsible for recruiting volunteers, assigning services, and managing related payments and documentation.

CSS Coordinators also play a vital role in building and sustaining strong relationships with local partners and service providers. These collaborations enhance service delivery, promote Métis culture and identity, and support the overall wellness of MNO Citizens. Through ongoing community engagement, the CSS program fosters inclusive, culturally relevant supports that reflect and honor the unique experiences of Métis people.

What you will be doing: Lead clients in a supportive process to determine clear wellness plans based on immediate need

Assess,



determine and facilitate economic use of funds related to providing medical transportation and accommodations while balancing client need

Attend medical appointments and consultations with client

Provide education/information related to health and well-being and activities to reduce isolation through workshops or group-based activities

Recruiting volunteers, assigning services, and managing related payments and documentation Annually obtain copy of insurance and valid driver license

Coordinate Volunteer Medical Transports and/or Friendly Visits Schedule

Evaluate Volunteers with support and direction from Supervisor Organize an annual Volunteer Recognition Event

Maintaining documentation of client services in the Online Health and Access Tracking System (OHATS), Data basics and Excel tracking documents

Financial reporting specific to local program site budget allocations and parameters

Reflect Métis cultural approaches as a part of the activities and services

Participation in MNO Healing and Wellness training as needed/determined

Participate in on-going professional development activities as time and financial resources permit

Attend training and meetings outside Métis Nation of Ontario working hours

Maintain confidentiality at all times, and adhere to privacy legislation





Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)

Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation

Performs other job/branch-related duties as required What you will bring: College Diploma (1 or 2 year) 1 to 3 years of experience

Experience working with volunteers in a non-profit workplace

1 or more years’ experience in client services experience 1 or more years’ experience working with all ages having trouble managing chronic disease or illness

Proficiency with computer programs (Outlook, Excel, Work and PowerPoint). Knowledge of the Métis Nation of Ontario and programs offered

Knowledge of Indigenous programs and services

Ability to work as part of a team and independently with minimal supervision

Well-developed administrative, organizational and communication skills in order to meet deadlines

Ability to lift 11.5kg when required A reliable vehicle (or ability to rent), driver’s licence, $2,000,000 liability insurance, and a clean driving record Assets Previous experience working with Métis communities (or knowledge / experience of Métis culture)

Previous experience working within a trauma-informed care setting Demonstrated ability to quickly acquire and expand knowledge and to be flexible in a demanding and dynamic environment

Previous experience dealing with confidential information

📌 Community Support Services Coordinator (Kitchener)
🏢 Metis Nation of Ontario
📍 Kitchener