Join Fitzrovia as a Concierge Team Lead and deliver top-tier service in luxury residential living. Oversee daily operations and lead a dedicated Concierge team. As the Concierge Team Lead, you will manage operations and set the tone for service excellence at Fitzrovia.

This position calls for a leader skilled in coaching and developing teams within a luxury hospitality context. Your flair for creating a welcoming atmosphere will be essential in establishing a vibrant community. Key Responsibilities:

- Oversee exceptional service delivery by the Concierge team
- Lead recruitment, onboarding, and training initiatives
- Manage resident events and vendor interactions
- Maintain cleanliness and presentation standards
- Document key updates and lead team meetings Requirements:
- 2-4 years of experience in hospitality or customer services
- Solid leadership ability in high-pressure environments
- Excellent communication and interpersonal skills
- Familiarity with concierge systems and Microsoft Office
- High school diploma required; higher education preferred Shape the luxury experience at Fitzrovia by leading an engaged Concierge team.

📌 Concierge Team Lead Position at Fitzrovia (Toronto)
🏢 Fitzrovia
📍 Toronto