Launch your career with Spin Master as a Consumer Care Specialist. Engage with consumers across diverse platforms, addressing escalated support inquiries through phone, email, and live chat. In this hybrid role, you will be part of a talented Consumer Care team where your communication skills will shine.

You will manage customer interactions on social media platforms such as Facebook and Instagram. Your ability to resolve complex issues while maintaining customer satisfaction is essential for this position. Key Responsibilities:

- Resolve escalated consumer inquiries across multiple channels
- Manage customer service interactions on social media
- Respond to critical online reviews efficiently
- Process replacement orders and shipments accurately
- Provide consumers with tracking updates and information Requirements:
- Previous experience in customer service or consumer care
- Skills in managing social media interactions
- Ability to de-escalate complex consumer issues
- Flexibility for rotational shifts, including holidays
- Robust written and verbal communication skills Utilize your skills in consumer care to enhance customer experiences with Spin Master.

📌 Consumer Care Specialist at Spin Master (Toronto)
🏢 Spin Master
📍 Toronto