Step into a pivotal role as the Contract Sales & Service Manager at Holt Renfrew, focusing on luxury retail excellence and customer service strategies. This contract position emphasizes hands-on management. In this role, you will be responsible for supporting sales and service program implementation across the store network.

Your experience in retail will be vital in enhancing the omni-channel customer experience. Collaborating across departments, you will ensure that programs are effectively integrated into daily store operations. Key Responsibilities:

- Oversee sales and service program execution in stores
- Develop explicit guidelines and tools for store personnel
- Enhance omni-selling and clienteling practices through collaboration
- Support training initiatives and align with corporate standards
- Review service delivery for continuous improvement Requirements:
- Post-secondary education or relevant experience
- 5-7 years in retail or hospitality sectors
- Experience in managing multi-store programs
- Excellent project management and communication abilities
- Commitment to luxury service and improving client experiences Lead the way in service excellence and operational success during your contract at Holt Renfrew.

📌 Contract Sales & Service Manager at Holt Renfrew (Toronto)
🏢 Holt, Renfrew u0026
📍 Toronto