Lead cutting-edge CRM initiatives as a Business Analyst. Engage with clients and internal teams to define requirements, optimize processes, and drive successful implementations of CRM solutions. This position emphasizes collaboration and analysis to enhance customer interactions and overall business processes. You’ll document stakeholder requirements, transform insights into user-friendly stories, and contribute towards workflow automation.

Your role will support both client onboarding and ongoing training in a rewarding team setting. Key Responsibilities:

- Gather business and functional requirements from stakeholders
- Model and implement process automation solutions
- Collaborate with technical teams for effective CRM deliveries




- Validate designs against business and client requirements
- Facilitate client training and onboarding sessions Requirements:
- Bachelor's degree in Business or IT required
- 3–5 years as a Business Analyst specializing in CRM
- Familiarity with Customer Success principles
- Strong communication and problem-solving skills
- Experience with data analysis and project management tools Bring your skills to a forward-thinking team, leveraging CRM solutions to enhance customer success and operational efficiency.

📌 Creative Business Analyst in CRM (Edmonton)
🏢 Bits In Glass
📍 Edmonton