Enhance customer satisfaction with OEC Group as a Customer Care Specialist in Vancouver. Deliver outstanding support for logistics solutions while fostering strong client relationships. OEC Group is seeking a detail-oriented Customer Care Specialist with a passion for customer service.

You will be the primary contact for client inquiries and ensure exceptional delivery of logistics solutions. This role emphasizes relationship management, complaint resolution, and upselling tailored services for key accounts. Key Responsibilities:

- Serve as main contact for customer logistics inquiries
- Resolve customer complaints effectively and efficiently
- Perform follow-ups to maintain strong client relationships
- Verify shipment bookings and compliance with terms
- Assist with documentation and customs-related requirements Requirements:
- Minimum 3 years in Customer Care within freight forwarding
- Solid understanding of Air and Ocean logistics
- Proficient in Microsoft Office and CRM systems
- Excellent verbal and written communication skills
- Self-motivated and eager to learn in a team environment Bring your expertise in customer service and logistics coordination to OEC Group, making a positive impact in client satisfaction.

📌 Customer Care Specialist in Vancouver
🏢 OEC Group (Canada)
📍 Vancouver