Innovate customer engagement at Questrade Financial Group as the Director of Customer Engagement Platforms. This role, based in a hybrid work workplace, emphasizes the modernization of engagement systems through AI-driven strategies. As the Director, you will facilitate the strategic transition from outdated systems to a composable platform architecture that aligns with business growth.

Your leadership will enhance operational efficiency while leveraging agile methodologies across engineering teams. Actively manage vendor relationships to ensure optimal platform costs and stability. Key Responsibilities:

- Execute a modernization strategy for engagement platforms
- Manage end-to-end technology lifecycle for CRM and CIAM




- Advocate for Agile practices in project delivery
- Oversee vendor management and operational costs
- Collaborate with key stakeholders across departments Requirements:
- Bachelor’s in IT, Engineering, or similar field
- Minimum 8 years of progressive technology experience
- Extensive experience in customer engagement tech
- Hands-on experience with cloud-native architectures
- Expertise in leading diverse engineering teams Drive change and enhance customer experiences at Questrade by redefining engagement platforms.

📌 Customer Engagement Platforms Director Needed (Canada)
🏢 Community Trust
📍 Canada