Join the Saskatchewan Workers’ Compensation Board as a Customer Experience Analyst in Regina or Saskatoon. Lead impactful customer research initiatives to enhance service delivery and influence key business decisions. In this permanent role, you will harness your analytical expertise to coordinate Voice of the Customer projects that inform WCB programs.

This position requires strong networking and analytical skills to assess customer feedback through various research studies and surveys. You'll engage with internal stakeholders and external research providers to refine methods and report findings effectively. Key Responsibilities:

- Lead internal market research and feedback processes
- Design and program customer surveys for insightful data




- Analyze survey results and communicate effectively to teams
- Collaborate with external providers to improve feedback methods
- Prepare comprehensive customer experience reports for management Requirements:
- Bachelor’s degree in business or related field
- Four years of relevant experience in research analysis
- Robust networking skills to build internal relationships
- Excellent oral and written communication abilities
- Proficiency in quantitative and qualitative data analysis Utilize your analytical skills and customer focus to drive service improvements at WCB.

📌 Customer Experience Analyst in Regina (Saskatoon)
🏢 Saskatchewan Workers' Compensation Board
📍 Saskatoon