Elevate customer engagement at PointClickCare as a Marketing Manager. Lead strategic plans for online communities and advocacy while leveraging AI for a transformative customer experience. As a key program leader, you will evolve our customer engagement initiatives to empower users.
This role demands a strong B2B marketing background in SaaS/Healthcare, with a focus on nurture programs and stakeholder advocacy. Collaborate cross-functionally to drive effective engagement strategies and enhance product value in every campaign. Key Responsibilities:
- Develop and execute customer engagement strategies
- Collaborate with developers for platform maintenance
- Build relationships with stakeholders and teams
- Drive awareness through cutting-edge marketing programs
- Foster community participation and map customer journeys Requirements:
- 6+ years in B2B marketing (SaaS/Healthcare)
- Proven online community management experience
- Strong strategic problem-solving skills
- Exceptional communication and collaboration abilities
- Flexibility and ability to prioritize tasks Utilize your marketing expertise to enhance customer engagement and advocacy at PointClickCare.