Enhance customer satisfaction with Beanfield as a Customer Experience Analyst in Toronto’s Liberty Village. Engage callers, recommend products, and aim for sales targets in a hybrid work model. As a vital member of the customer service team, you'll report to the Manager of Customer Experience.

Your role requires excellent communication skills and a focus on sales while ensuring a positive experience for prospective customers. Collaborate with a dedicated team that values initiative and creativity to drive growth and optimize service delivery. Key Responsibilities:

- Meet and exceed sales and customer retention targets
- Upsell and cross-sell services based on customer needs
- Document interactions accurately in company tools
- Provide exceptional customer service in every interaction
- Participate in regular training to enhance skills Requirements:
- High school diploma with post-secondary education preferred
- 5+ years of experience in customer service roles
- Proven sales experience, preferably in a call centre environment
- Robust communication and problem-solving skills
- Bilingual in English and French is an asset Drive impactful customer experiences while achieving your sales goals at Beanfield.

📌 Customer Experience Analyst at Beanfield (Montreal)
🏢 Beanfield
📍 Montreal