Elevate your career with NewAge as a Post-Sale Concierge, providing tailored support for VIP clients in a hybrid work setting. Deliver exceptional service and enhance customer satisfaction at every touchpoint. As a crucial member of the Customer Experience Team, the Post-Sale Concierge engages directly with VIP clients, ensuring they receive unparalleled attention throughout their post-purchase journey.

This role demands strong interpersonal skills, a calm demeanor under pressure, and a detail-oriented approach. You will collaborate with internal teams and partners to address client inquiries, resolve issues, and foster relationship-building. Key Responsibilities:

- Develop personalized relationships with VIP clients




- Resolve any concerns raised swiftly
- Collaborate with departments for seamless service
- Maintain product knowledge for effective assistance
- Document interactions accurately for case records Requirements:
- 2+ years in one-on-one customer service
- Robust verbal and written communication skills
- Organized and detail-oriented under pressure
- Experience with CRM platforms preferred
- Knowledge in eCommerce or Business is a plus Use your interpersonal skills to uphold NewAge's high service standards for valued clients.

📌 Customer Experience Specialist at NewAge (Toronto)
🏢 NewAge Products
📍 Toronto