Support franchise clients as a Marketing Success Coordinator at Reshift Media. You will engage with customers, assist with onboarding, and ensure satisfaction while leveraging the Franify platform. This role is essential for those who thrive on problem-solving and customer interactions in a dynamic workplace. You will work closely with the Director, Marketing Success to facilitate a seamless journey for new and existing franchise customers on the Franify platform.

Responsibilities include responding to inquiries, coordinating onboarding, and managing customer accounts efficiently. Key Responsibilities:

- Respond to customer inquiries via email and chat
- Assist with onboarding franchise organizations onto Franify
- Create and manage customer accounts within the platform
- Document and track customer issues ensuring timely resolution
- Update training materials after product releases Requirements:
- Experience in customer service or technical support
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Comfortable learning new software platforms
- Attention to detail in all tasks Become a vital part of the team, ensuring customer success and satisfaction at Reshift Media.

📌 Customer-Focused Marketing Coordinator Role (Canada)
🏢 Reshiftmedia
📍 Canada