Elevate your career as a Product Expert at DECIEM's Toronto Head Office. This role emphasizes delivering personalized skincare guidance through various communication channels. As an Associate Product Expert, you’ll become a key resource for customers navigating their skincare challenges.

You will provide tailored product recommendations backed by science to enhance their experiences. Collaborate with a passionate team, translating complex ingredient information into accessible advice, affirming DECIEM's commitment to customer satisfaction. Key Responsibilities:

- Deliver personalized skincare advice via phone, email, and live chat
- Build meaningful customer relationships through tailored routines
- Collaborate with the R&D; team to deepen product knowledge




- Document customer interactions and feedback accurately
- Participate in cross-functional teamwork for seamless experiences Requirements:
- 1 to 2 years in a customer service or contact center role
- Excellent written and verbal communication skills
- Strong attention to detail and problem-solving ability
- Intermediate computer skills in Salesforce and Google Suite
- Ability to thrive in a quick-paced environment Become a skincare specialist by joining DECIEM and engage every customer with expertise and compassion.

📌 Customer-Focused Product Expert at DECIEM (Toronto)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Toronto