Become the primary contact for sourcing support at Mohawk Medbuy Corporation as a Sourcing Service Desk Agent. Deliver exceptional service and timely resolutions to stakeholders with a customer-first approach. In this customer-facing role, you will respond to sourcing inquiries through the Service Desk platform.

With a strong emphasis on communication, you'll ensure stakeholder satisfaction while handling requests efficiently. Your duties will range from triaging inquiries to resolving routine issues and routing complex cases to the appropriate teams. Key Responsibilities:

- Serve as the first point of contact for sourcing inquiries
- Triage requests while assessing urgency and needs
- Resolve inquiries efficiently at first point of contact
- Ensure high-quality documentation in the Service Desk
- Provide consistent status updates to stakeholders Requirements:
- 1–3 years in customer support or help desk roles
- Familiarity with ServiceNow or similar platforms
- Solid communication and multitasking abilities
- Knowledge of basic database concepts
- Experience with ERP systems or document management Enhance your skills and contribute to service excellence at Mohawk Medbuy Corporation.

📌 Customer-Focused Sourcing Desk Agent (London)
🏢 Socket.dev
📍 London