Elevate customer engagements as a Technical Success Manager at Darktrace, focusing on cybersecurity value and user adoption. Leverage your technical expertise to partner with security teams and drive meaningful customer outcomes. As a key player at Darktrace, the Technical Success Manager leverages 3+ years of customer-facing technical experience to enhance cybersecurity implementations.

You will create tailored success plans, identify key use cases, and guide stakeholders from deployment through adoption, all while reducing risks and improving retention. Collaboration with various teams ensures a comprehensive view of customer health and fosters a results-driven approach. Key Responsibilities:

- Build trusted relationships with customer IT and security teams




- Create actionable success plans for platform adoption
- Identify high-value use cases for everyday operations
- Spot adoption gaps and retention risks early
- Guide customers through successful transition to active use

Requirements:

- 3+ years in a technical customer-facing role
- Solid understanding of enterprise cybersecurity and SaaS
- Proven ability to drive adoption and customer health
- Excellent communication and presentation skills
- Familiarity with security operations and analytics

Utilize your skills to help Darktrace customers achieve lasting cybersecurity value.

📌 Customer-Focused Technical Success Manager (Vancouver)
🏢 Darktrace
📍 Vancouver