Join Ericsson as the Customer Operations Director in Toronto, overseeing operational excellence in Cloud Software & Services. Enhance delivery performance and customer experience across key engagements. This pivotal role involves guiding fulfillment from sales to delivery, enforcing operational governance, and managing risk mitigation strategies.

You will ensure financial discipline and high-quality results while engaging collaboratively with cross-functional teams to drive optimal delivery outcomes. Key Responsibilities:

- Lead end-to-end customer delivery and service commitments
- Establish operating rhythms and performance reviews
- Manage operational KPIs related to cost and customer experience
- Partner with Finance for strong margin control
- Influence stakeholders across a matrixed organization Requirements:
- Extensive experience in customer operations leadership
- Successful track record in managing large-scale programs
- Expertise in performance management and KPI-driven execution
- Financial experience with delivery margin and forecasting
- Robust communication and stakeholder management skills Drive operational success at Ericsson by fostering a culture of excellence and collaboration in Toronto.

📌 Customer Operations Director at Ericsson (Toronto)
🏢 Embedded Shishya
📍 Toronto