Lead customer retention initiatives with a strategic focus at a top-tier organization in Toronto. Drive measurable engagement outcomes through data-driven actions and cross-functional collaboration. This hybrid role in Toronto offers the chance to shape and execute enterprise-level strategies aimed at reducing attrition and enhancing customer engagement.
With a strong analytics background, you will partner with diverse teams to translate insights into practice, ensuring effective deployment and measurement of retention strategies. Key Responsibilities:
- Own and develop the end-to-end customer retention strategy
- Translate high-level strategy into actionable initiatives
- Identify and analyze attrition drivers using data
- Design the retention operating model and execution frameworks
- Collaborate with cross-functional teams for scalable initiatives Requirements:
- 8+ years in strategy or customer growth roles
- Proven success in improving customer retention metrics
- Robust data and analytics expertise
- Ability to influence stakeholders across teams
- Experience in customer-centric industries preferred Leverage your strategic and execution skills to significantly impact customer engagement and retention metrics.