Become a key player in customer satisfaction with Go Lime as a Customer Retention Specialist. Manage complex escalations and enhance customer loyalty every day. As a specialist, you will thrive in a fast-paced call center environment.

Your role focuses on addressing escalated customer issues with professionalism and urgency to ensure swift resolutions. You will utilize strong decision-making skills and sound judgment to uphold brand integrity while fostering long-term customer relationships. Key Responsibilities:

- Take ownership of escalated customer cases until resolution
- Respond promptly within defined Service Level Agreements (SLAs)
- Communicate updates clearly to customers via phone and email
- Identify root causes to prevent repeat escalations
- Document case details for compliance and improvement Requirements:
- 2+ years in customer care or escalation management
- Experience in a fast-paced service environment
- Solid active listening and communication skills
- Excellent problem-solving and critical thinking abilities
- Highly organized, able to manage multiple cases Drive customer satisfaction by turning escalations into positive resolutions with Go Lime.

📌 Customer Retention Specialist at Go Lime (Toronto)
🏢 Go Lime
📍 Toronto