As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.

Among your attributes:

- Responding to a wide variety of customer cases via phone and email
- Listening carefully to customer requests and demonstrating understanding
- Opting for the best route (appeal process) to handle the customer case
- Remain professional and calm in all situations
- Record and document customer cases in the appropriate tool
- Demonstrate an attitude that reflects the best possible image of the company

Required profile

- Very positive time flexibility to work 44 hours per week on a rotating basis;
- Have at least a baccalaureate




- Have an excellent command of business English (level C1 written and spoken)
- Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
- Recognizes the field and values of meditation and its real benefits

Benefits and othersIn addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:

- Certification Training;
- A de-capped sales bonus;
- A performance bonus;
- An evolving salary;
- Subscription to the CNSS;
- A private health insurance

Like all the positions in our company, this position is open to people with reduced mobility

Time range

7:00 – 20:00

Net salary + bonus + (interesting incentive)

Originally posted on Himalayas

📌 Customer Service Advisor - English (Any Location, Any Location, MA) (Winnipeg)
🏢 Socket.dev
📍 Winnipeg