Enhance customer satisfaction with CAA Insurance as a Customer Service Associate. Support policy holders by managing inquiries and facilitating seamless service experiences. CAA Insurance is seeking a motivated individual to join their Insurance Sales and Service team. The ideal candidate will possess 1-3 years of customer service experience and outstanding communication skills.

Responsibilities include responding to inbound calls, sending technical support communications, and assisting in data collection for reports. Key Responsibilities:

- Answer inbound calls for customer service inquiries
- Send outbound support correspondence to policy holders
- Collect data for departmental reporting purposes
- Provide assistance on departmental projects and initiatives
- Meet Key Performance Indicators and service metrics Requirements:
- Completed post-secondary education, university preferred
- 1-3 years of customer service experience
- Call center experience is a plus
- Desire to pursue OTL license or CIP designation
- Robust teamwork and analytical skills Utilize your customer service expertise to support CAA Insurance's commitment to exceptional service.

📌 Customer Service Associate at CAA Insurance (Vaughan)
🏢 Echelon 56
📍 Vaughan