Drive exceptional customer experiences with Intellijoint Surgical as a Customer Service Manager. This full-time in-office role requires leading a high-performing team and optimizing customer support processes. As a frontline leader, you will collaborate closely with sales and various HQ departments.

This role demands excellent communication, robust leadership, and a commitment to service quality. You'll ensure timely and accurate support for both customers and the sales organization, effectively managing requests and feedback across cross-functional teams. Key Responsibilities:

- Lead the Customer Service team, setting weekly priorities
- Collaborate with Sales leadership to ensure service standards
- Advocate for customer needs, communicating feedback to teams
- Oversee quotes, contracts, and order-related support
- Manage onboarding of independent sales representatives Requirements:
- Bachelor’s degree in business or related field
- 5–10 years’ customer service or commercial operations experience
- Hands-on experience in people leadership
- Proficiency in Salesforce and NetSuite
- Strong communication and organizational skills Leverage your leadership skills to enhance customer service at Intellijoint Surgical.

📌 Customer Service Manager at Intellijoint Surgical (Kitchener)
🏢 Intellijoint Surgical
📍 Kitchener