Elevate client experiences with Fastfrate Group as a Customer Service Representative. This in office role focuses on transportation logistics and ensures seamless communication for freight deliveries.

Fastfrate

Group seeks a dedicated Customer Service Representative to be the first contact for customers during their freight journey. Reporting to the Office Manager, you will manage bookings, coordinate with internal partners, and ensure customer satisfaction throughout the transport process. This role is vital to maintaining efficiency and reliability in our operations. Key Responsibilities:

- Communicate via email with customers and internal teams
- Schedule pickups and delivery appointments as needed
- Notify stakeholders of any delays in arrival
- Enter and trace loads accurately for updates
- Answer incoming calls and ensure proper transfers Requirements:
- Post-Secondary Degree or Diploma required
- 1-2 years of customer service experience
- Transportation industry experience is an asset
- Strong computer and communication skills
- Excellent organizational and problem-solving abilities This role is key to delivering exceptional service and building strong relationships at Fastfrate Group.

📌 Customer Service Representative at Fastfrate (Edmonton)
🏢 Challenger
📍 Edmonton