Enhance community service as a Customer Service Representative with the City of Edmonton. Support residents through high-volume inquiries while delivering exceptional service and effective communication. The City of Edmonton seeks dedicated Customer Service Representatives to connect the public with vital services.

This role requires a solid foundation in customer service, multi-tasking, and excellent verbal and written abilities. As a CSR, you will handle service requests, respond to inquiries, and navigate various systems to ensure timely resolutions. Key Responsibilities:

- Answer public inquiries across multiple channels
- Utilize active listening for effective problem resolution
- Manage data entry in customer relationship management systems




- Apply sound judgment for challenging customer situations
- Engage in ongoing training to enhance service delivery Requirements:
- High school diploma or equivalent certification
- Minimum three years of customer service experience
- Previous call center experience preferred
- Proficient typing and communication skills
- Ability to work various shifts including after-hours Leverage your skills in active listening and problem-solving to serve Edmontonians as a Customer Service Representative.

📌 Customer Service Representative Edmonton
🏢 City of Edmonton
📍 Edmonton