About the Role

Here at Hype Events we’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service. You will handle customer face to face, ensuring every interaction is delivered with professionalism and care.

Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn. Key Responsibilities

Respond to customer inquiries

Provide accurate information and resolve issues in a timely manner

Maintain detailed and clear customer records

Work closely with internal teams to support customer needs

Follow company procedures and contribute to service improvements

Ensure a positive customer experience with every interaction About You





Strong communication and active listening skills A calm, supportive and patient approach

Comfortable working in a quick-paced environment

Basic IT proficiency (MS Office, email, CRM systems)

Problem-solving mindset and attention to detail

Team-oriented and eager to learn

(No specific qualifications required; all applicants welcome.) What We Offer

Comprehensive training and ongoing development

Opportunities for progression into senior support or team lead roles

Employee assistance programme and wellbeing support

Inclusive and supportive workplace culture Hype Events is an equal opportunity employer. This role is a full time on going role. This position is a T4 role, fully onsite in Midtown, Toronto.

📌 Customer Service Representative (Toronto)
🏢 Hype Events
📍 Toronto