Empower customer success and operational efficiency at Pontosense as the Customer Systems and Automation Program Manager. Your leadership will streamline processes and enhance customer engagement. You'll play a crucial role in defining the operational processes that drive customer adoption and retention.

By analyzing current practices, you’ll create systematic solutions and automated workflows that reflect real-world usage data. Working closely with various teams, this position is pivotal in shaping a customer-centric approach grounded in practical understanding. Key Responsibilities:

- Build playbooks for efficient onboarding and deployments
- Facilitate team alignment through actionable insights
- Develop automation solutions for manual tasks
- Address recurring challenges with clear strategies
- Set up reporting to monitor customer success metrics Requirements:
- Proven experience in Operations or Project Management
- Familiarity with CRM and no-code automation tools
- Solid data comfort and analytical skills
- Ability to form structures in a developing environment
- Passion for understanding operational processes deeply Lead customer success innovations with your insights at Pontosense.

📌 Customer Success Automation Leader at Pontosense (Toronto)
🏢 Pontosense
📍 Toronto