e180 was founded in 2011 as a social enterprise and is now a certified and award-winning B Corporation. This means we’ve made a public commitment to using our business to create a positive and measurable impact in the world.

Our flagship product, Braindate, enables global communities to experience human and transformative learning moments based on knowledge-sharing and courageous conversations. Our mission remains unchanged: unleashing human greatness by helping people learn from one another while fostering a deep sense of belonging.

More specifically, Braindate works with major international enterprise clients (e.g., NVIDIA, Salesforce, Atlassian, Hubspot, Cloudflare, Workday, SXSW, TED, etc.) to transform traditional networking into authentic connections between participants at their flagship events. In 2025, Braindate was named one of Fast Company’s Most Innovative Companies and Best Event Technology for Networking at the Event Tech Live Awards.

Your role

We’re looking for a hands-on Customer Success Consultant to join e180 on a 4 months fixed-term contract on a 20h weekly basis. This is not a high-level strategy or diagnostic mandate — we need a true “doer” who will actively build, execute, and optimize Customer Success frameworks that work for our context, alongside the team. You will report directly to our CPO and work closely with Sales and the Experience (XP) team to ensure strong cross-functional alignment across the client journey.

What you will do :

- Build and implement practical, scalable CS frameworks (onboarding, adoption, renewal, escalation management, health scoring) tailored to e180’s context — moving straight from design into execution, not just recommendations




- Own the day-to-day operationalization of CS processes, iterating quickly based on team and results
- Partner closely with Sales to ensure smooth handoffs, aligned messaging, and a consistent client experience from pre-sale through renewal
- Collaborate with the Experience (XP) team to collect CS insights with event delivery and client success at flagship events
- Define and track key CS metrics (retention, satisfaction, expansion, health scores) and use them to continuously refine the approach
- Own the selection, implementation, configuration, and optimization of the technology stack
- Spot operational gaps in real time and implement fixes directly, rather than simply flagging them for someone else to solve
- Create and implement processes and train the users as part of the workflow
- Provide regular progress updates directly to CPO on framework implementation and results

Your profile :

- Proven experience building and operationalizing Customer Success frameworks, ideally in a SaaS, events tech, or client-facing B2B environment
- A demonstrated “doer” mindset — energized by hands-on execution and problem-solving, not just strategic recommendations
- Strong cross-functional collaboration skills, with experience working closely with Sales and/or Client/Experience teams
- Comfortable operating with a high degree of autonomy in a quick-paced,



evolving environment
- Data-informed approach to Customer Success — comfortable defining, tracking, and acting on key metrics
- Excellent communication skills in English, required due to e180’s international clientele and travel to support and deliver events globally;
- Available for a fixed-term contract, with possible extension based on mutual fit and business needs.

Our values

- We are ready.
- Prepared for every challenge, we deliver excellence and innovation in our analyses and services. We are intentional in our preparation for every interaction and follow-up.
- We lead with love.
- With courage and compassion, we create a safe space for growth and learning. This love is reflected in caring relationships with colleagues, users, and clients.
- We have a growth mindset.
- We thrive through action, learning, and sharing, cultivating knowledge like gardeners. We welcome feedback and embrace mistakes as learning opportunities.
- We celebrate.
- Joy and recognition are at the heart of our culture; we express appreciation and gratitude. Our celebration traditions nurture a vibrant, supportive community.
- We lay the foundations for powerful collaborations, convinced that we are stronger together. We create the operational and cultural conditions for strong collaborations to emerge.

What we offer

- The opportunity to have a direct impact on e180’s international growth and the learning experience of thousands of people.
- A human, authentic environment grounded in courageous conversations, collaboration, and celebration.
- The ability to deeply influence the architecture, technology, team, and long-term vision of Braindate.

📌 Customer Success Consultant (Montreal)
🏢 Braindate
📍 Montreal