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Qualified Technical Recruiter at Apex Systems | Specializing in PMO

Enterprise Customer Success Manager

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for Customer Success Managers with experience with SaaS, experience working with business development and relevant industry experience.

Office Location: 100% remote (within Canada)

Hybrid: preferred on site on weekly basis if applicable

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Diana at [email protected]

Overview

Our Client is looking to add to their Enterprise Solutions team. They are hiring an Enterprise Customer Success Manager to add to their growing team. In this role, you will have responsibilities including, but not limited to,



providing proactive and strategic guidance on optimal usage of enterprise offerings, serving as the internal voice of the retailer, cross-functional internal coordination of retailer requests/initiatives, and assisting with the development of the customer success processes, metrics and engagement strategies throughout the customer lifecycle.

About the Job

- In partnership with Business Development, execute on the customer relationship strategy for a portfolio of 3-4 retail partners, which promotes productivity, retention and loyalty for the suite of enterprise offerings including ecommerce SaaS and API services.
- Collaborate with Business Development, Enterprise Solutions, and Product teams to execute on and help create playbooks, data points, tools and resources to educate and encourage the upsell/cross-sell/renewal of retail pa

📌 Customer Success Manager (Canada)
🏢 Apex Systems
📍 Canada