Transform customer relations as a Customer Success Manager at Intiveo. This role focuses on retention and expansion within our established Value Exchange Model and thriving customer experience framework.

As a key member of Intiveo's team, you will take ownership of client retention strategies and facilitate deeper feature adoption. Your experience in SaaS will be crucial for executing the Value Exchange Model and ensuring measurable customer satisfaction through targeted reviews and advocacy. Team-oriented engagement with both Onboarding and Marketing teams will bolster your success in driving renewals and upsells.

Key Responsibilities:



• Own and manage the Value Exchange Model • Conduct structured account reviews for underperforming clinics • Deliver impactful Customer Satisfaction Review calls • Drive post-review expansions and referrals • Manage end-to-end renewal processes for all accounts

Requirements: • 3+ years in SaaS Customer Success • Experience with adoption playbooks from usage signals • Skills in presenting quantitative outcomes • Proven track record in upselling existing clients • Familiarity with healthcare environments is a plus.

Leverage your skills in customer success to enhance retention and expand opportunities at Intiveo.

📌 Customer Success Manager at Intiveo (Vancouver)
🏢 Intiveo
📍 Vancouver