Grow your career at CoLab as a Strategic Customer Success Manager, where you will transform customer engagements for major enterprise accounts. Ensure customers achieve meaningful ROI through effective product adoption. In this strategic role, you will act as a trusted advisor to CoLab's most complex global customers, guiding them in their post-sale journey.

Your efforts will focus on retention, risk mitigation, and identifying expansion opportunities, ensuring that customers derive maximum value from our platform. In-person visits are essential for establishing deep connections and driving adoption. Key Responsibilities:

- Own revenue retention and account growth initiatives
- Conduct regular executive engagement and stakeholder mapping




- Drive structured reviews linking usage to ROI
- Proactively challenge customers to ensure ambitious outcomes
- Collaborate closely with Sales on growth strategies Requirements:
- 7+ years in Customer Success or Strategic Consulting
- Experience managing enterprise-level accounts
- Track record of executive communications and influence
- Able to work in rapid-paced environments
- Willing to travel as needed Contribute to significant business transformations and help elevate customer success stories at CoLab.

📌 Customer Success Manager (Contract) (Toronto)
🏢 Colab Software
📍 Toronto