AWS Canada is looking for a Customer Success Manager (CSM) to join our Independent Software Vendor (ISV) team, a role at the intersection of technology strategy, business transformation, and customer partnership.

You will own the success of a portfolio of Canadian ISVs navigating multi-year cloud, SaaS, and AI transformation journeys. Your job is to ensure these companies don't just adopt AWS - they build competitive advantage on it. That means helping them migrate critical workloads, accelerate AI and agentic capability adoption, and translate their technology investments into measurable business outcomes.

Key Responsibilities

- Own the success of a portfolio of ISV accounts, working backwards from each customer's strategic milestones to define and execute a explicit path to value realization
- Lead roadmap-to-outcome alignment sessions, Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey
- Help ISVs build the governance, operating models, and data infrastructure needed to sustain long-term transformation
- Support customers in adopting generative AI and agentic capabilities reshaping how software is built, delivered, and monetized
- Serve as the connective tissue between ISV customers and AWS teams (Sales, Solutions Architecture, Support, Professional Services, and Partner teams)




- Lead director-level engagements, co-innovation workshops, and strategic planning sessions with Product, Engineering, and Technology leadership within ISV accounts
- Help translate complex AI and cloud solutions into business cases for senior stakeholders
- Maintain structured cadence through reporting, tracking, and health monitoring across your portfolio
- Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans
- Contribute to repeatable mechanisms and internal enablement

Basic Qualifications

- 5+ years of work in enterprise IT, either as a vendor, consultant, or managing technical programs
- 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership and successful program completion
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

Preferred Qualifications

- AWS or other cloud certification
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field

5+ years in enterprise IT as a vendor, consultant, or technical program manager; 3+ years leading large-scale technical or engineering programs; experience with cloud architecture, migration, transformation, or modernization

📌 Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
🏢 Amazon Web Services Canada
📍 Vancouver