Elevate your customer service skills with Procare Solutions as a Customer Support Specialist based in Denver, CO. This hybrid role focuses on providing exceptional software support to end-users.

Procare

Solutions empowers early childhood educators through innovative management software. As a Customer Support Specialist, you will engage with customers, providing expert solutions to inquiries while ensuring a positive experience. This role involves utilizing Salesforce Service Cloud and responding effectively to user questions. Key Responsibilities:

- Deliver excellent remote customer support via telephone
- Maintain professionalism and empathy in all interactions
- Process information in response to customer inquiries




- Identify customer needs and provide efficient resolutions
- Escalate critical issues to Tier 2 support when necessary Requirements:
- Associate degree or equivalent experience required
- Minimum of 1 year in customer service
- Robust technical communication skills for non-technical users
- Proficiency in Windows 10 and Microsoft Office
- Experience with software support and troubleshooting preferred Bring your technical skills, problem-solving ability, and dedication to customer satisfaction to Procare Solutions.

📌 Customer Support Specialist at Procare Solutions (Quinte West)
🏢 Procare Solutions
📍 Quinte West