Join Zen Educate as a Customer Support Specialist in Vancouver, BC, offering hybrid work three days on-site. Be the vital support for schools and educators, ensuring smooth operations. In this full-time role, you will manage communications, deliver expert solutions, and contribute to our mission to enhance education recruitment.

Your proactive mindset will help you identify improvements and collaborate with global teams to resolve complex issues impacting our community. Join a high-growth tech company where your efforts are valued. Key Responsibilities:

- Provide frontline support via phone, email, and text
- Ensure prompt handling of support queries in inbox
- Develop self-serve resources to enhance user experience
- Document and escalate user issues to product teams
- Collaborate globally for consistent support solutions Requirements:
- Proven experience in customer service, preferably tech-based
- Strong problem-solving skills and ability to remain calm
- Familiarity with support tools or CRM software
- Comfortable working in a fast-changing workplace
- Enthusiastic about helping educational institutions Support and drive education impact through your role at Zen Educate.

📌 Customer Support Specialist at Zen Educate (Vancouver)
🏢 Zen Educate
📍 Vancouver