Become the driving force behind clinic onboarding at Decoda Health! As the Implementation Manager, you'll lead clinics to success, ensuring confident use of our AI-powered platform. In this hands-on role, you will focus on executing onboarding plans and improving processes to enhance customer experience. Bring your expertise in customer success, exceptional communication skills, and a solid background in implementation to build confidence among clinic staff across diverse modules.

Your impact will shape how clinics thrive on our innovative platform. Key Responsibilities:

- Execute onboarding plans from kickoff to launch
- Identify and streamline onboarding processes and playbooks
- Deliver tailored training for all clinic staff roles
- Ensure calm and successful go-live events
- Utilize AI tools to enhance workflow efficiency Requirements:
- 4 to 6+ years in onboarding or customer success
- Solid communication and relationship-building skills
- Comfortable using AI automation tools
- Highly organized with multiple parallel projects
- Understanding of technical issues and software navigation Drive impactful clinic onboarding and make a real difference with Decoda Health!

📌 Decoda Health Onboarding Manager Role (Toronto)
🏢 Decoda Health
📍 Toronto