Manulife is seeking a Director, CX Product & Platforms to lead strategy, development, and adoption of AI-enabled CX products and platforms. You will translate customer insights into scalable tech-enabled solutions that improve CX outcomes, operations, and decision-making across the organization.
Join a role at the intersection of CX, AI, data, and technology, overseeing VOICE and related platforms, driving action and business impact through cross-functional leadership.
📌 Director, AI-Driven CX Platforms & Products (Toronto)
🏢 Manulife Insurance Malaysia
📍 Toronto
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