Director, Change Management, CSA (Commercial Systems Acceleration) We're looking for an experienced Director, Change Management to provide end-to-end oversight of change management across a large-scale, multi-year commercial systems transformation program. This program is modernizing how commercial work gets done across the business — spanning platform enablement, process simplification, AI-enabled delivery, and legacy system retirement. In this opportunity as Director, Change Management, you will be responsible for: Strategy, Standards & Continuous Improvement Develop and implement comprehensive change management strategies and plans for large-scale transformation initiatives, including stakeholder analysis, communication plans, training programs, and resistance management Define reusable templates each business segment can execute against (change impact assessment, change readiness assessment, change strategy, change management plan) Build a holistic change management approach that connects existing segment-level efforts already underway, rather than replacing them Continuously improve change management methodology and tools based on lessons learned across the program Lead and mentor a team of change management professionals, fostering their growth and ensuring effective program delivery Act as a thought leader in change management, providing strategic guidance and innovative solutions to complex organizational challenges across the program Oversee change management dependencies, risks, and issues across business segments and program workstreams Maintain a consolidated view of change management milestones across all workstreams, providing a single picture of readiness and risk Establish governance structures and a reporting cadence for change readiness and risk, feeding into existing program leadership forums (e.g., Monitor overall change readiness across the program and escalate material gaps to leadership Collaborate closely with senior leadership, program/project managers, and stakeholders to integrate change management activities into overall program plans Build and maintain strong relationships with key stakeholders across all levels of the organization, managing expectations and fostering collaboration Define and stand up a cross-functional change management stakeholder network, identifying roles, teams, and named contacts required across segments (e.g., change management, sales enablement, operations, customer support, legal) You're a fit for the role of Director, Change Management if you have: Bachelor's degree in Business Administration, Organizational Development, or a related field ~10+ years of progressive experience leading change management for large-scale business or technology transformation programs, including at least 5 years in a leadership role ~ Exceptional people leadership skills, with a track record of building and developing high-performing teams ~ Superior stakeholder management and executive communication skills,



with the ability to influence and collaborate effectively from frontline level to senior business leadership ~ Proven ability to establish adoption metrics and demonstrate business value from change management investment ~ Recognized thought leadership in change management and organizational development, with the ability to provide strategic guidance on complex organizational challenges Advanced degree (MBA or related field) Experience supporting ERP migrations, commercial systems consolidation, or CRM/ERP platform implementations (e.g., Salesforce, SAP) #Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flex My

Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Our Grow My

Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact: Make an impact in your community with our Social Impact Institute.

We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs,



as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and secure paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave.

These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D; insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. For Ontario, Canada, the base compensation range for this role is $155,000 CAD - $205,000 CAD.Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity.

Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

Thomson

Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.

Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. Join us and help shape the industries that move society forward.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson

Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations.

📌 Director, Change Management, CSA (Toronto)
🏢 PowerToFly
📍 Toronto