Transform commercial operations with BMO as the Director of CRM Strategy. Lead the implementation of Salesforce.com and leverage AI capabilities to drive sales across North America. As Director of Commercial CRM Strategy at BMO, you will report to the Head of Commercial Workforce Effectiveness.

Your primary role involves developing and implementing the Salesforce.com strategy while fostering adoption among sales leaders across the US and Canada. Additionally, you will manage the training and user support teams to enhance user engagement and sales efficiency. Key Responsibilities:

- Develop a comprehensive vision for Salesforce.com utilization
- Collaborate with Salesforce Application Manager on Roadmap development
- Build relationships with Sales leaders for effective tool adoption
- Manage training programs for Salesforce.com users
- Lead the Advisory Council to align business processes Requirements:
- 7+ years of experience in sales leadership
- Proficient in Salesforce.com and AI integrations
- Ability to navigate undefined initiatives
- Solid communication and influence skills
- Commitment to customer advocacy Drive sales effectiveness and customer-first initiatives with your CRM expertise at BMO.

📌 Director CRM Strategy at BMO Financial (Toronto)
🏢 BMO Financial Group
📍 Toronto