Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award‑winning hotel, located on Vancouver’s waterfront, is consistently celebrated by top publications and recognized as a Great Place to Work® Canada for a second consecutive year. We are industry leaders in sustainability, featuring Vancouver’s first green roof and rooftop apiary, and a culture rooted in diversity, inclusion, professional growth, and community commitment.

Why Work at Fairmont Waterfront? Sustainability and community commitment – 5 Green Leaves Certification rating from Green Key Global since 2011 Empowering Women in Leadership – more than 50% of leadership team including executive level are women Celebrating Diversity – team represents over 60 countries, fostering an inclusive and global community Strong culture of belonging for the 2SLGBTQIA+ community, including gender‑inclusive change rooms Generous perks – discounted rates at over 5,800 Accor hotels worldwide, food & beverage discounts, transit reimbursement, subsidized meals during shift Comprehensive benefits – medical, dental, vision coverage, pension plan, and more Dining discounts – 50% off at dining establishments in Vancouver, Victoria, Whistler Opportunities to grow at Fairmont Waterfront and across the world at over 5,800 properties with Accor Group Exclusive experiences – one free stay through the Be Our Guest Program Competitive annual salary commensurate with experience.

Salary range $115,000 – $120,000 annually.

Your vision and leadership as Director of Event Sales & Services will ensure an engaged team, efficient operations, and offerings that exceed the expectations of every client.

Summary of Responsibilities Establish strategic action plans to enhance the operation of the Event Sales & Services department and exceed budgeted targets Prepare departmental budget and monthly forecasts,



ensuring revenue targets are met Emphasize forecast accuracy for monthly preparation of 30/60/90 day forecasts Actively seek recent business and catering events through prospecting to meet revenue targets Control function space utilization and ensure Fairmont standards are met Develop annual business and marketing plans for the department in collaboration with the Director of Sales and Marketing Continual review and analysis of Event services/sales guidelines, core standards, procedures & policies Develop, implement and enforce function space yield management guidelines; review evening reports daily to ensure effective function space yield management Ensure Event Sales Managers actively yield group room blocks and utilize revenue management principles Review morning reports daily for all Event Sales & Service Managers to ensure workload management Strong communication skills – conduct daily communication briefings with the team and monthly catering meetings Establish and maintain rapport with clients throughout the event process, exceeding expectations and encouraging repeat business Manage local and group markets including key accounts from initial booking to execution Prepare event contracts and distribute conference agendas and event orders Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs Maintain compliance with health and safety standards and company sustainability initiatives Attend leadership, daily convention, pre‑convention and other meetings as required, representing the Event Sales and Services areas Develop and lead a motivated, competent,



and cohesive team through incentive and performance management programs Oversee and guide the professional development of all members of the Event Sales & Services department Develop a course of action to positively impact employee satisfaction; lead roll‑out and action plans of the annual Employee Engagement Survey Coordinate team building exercises to inspire, educate and develop the team Set goals and activities with Sales and Services Managers, conducting regular meetings to review event activities and goals Collaborate with Sales Managers to ensure contractual terms are met and function space is maximized Ensure and enforce the integrity of Opera, and Passkey enabled groups at all times Develop and maintain a constructive, harmonious and communicative working relationship with all supporting departments Manage payroll, vacation time and out‑of‑office protocol for the Event Sales & Services team; ensure appropriate staff levels during vacations and assign backup roles Liaise with in‑house audio‑visual supplier to maximize audiovisual revenues Qualifications Minimum of 5 years experience as a Director of Conference Services and Catering within a medium to large hotel operation Minimum of 2 years experience in banquet management Hospitality or post‑secondary degree Proven ability to lead and motivate a team Proven ability to plan and organize events effectively, with an acute sense of detail Assertive, professional, and positive with a proven ability to develop and lead in a team environment Working knowledge of Opera Cloud and Microsoft Suite Must be able to work independently and maintain a positive attitude within a very busy environment with a proven ability to innovate Excellent interpersonal and communication skills, both written and verbal CMP (Certified Meeting Professional) designation is a strong asset Additional Information

Canadian work authorization required. Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

📌 Director, Event Sales & Services (Vancouver)
🏢 Fairmont Hotels u0026 Resorts
📍 Vancouver