The Director, Intelligent Automation & AI, Canada Operations leads the design, build, and evolution of the enterprise augmentation agent portfolio across platforms such as Azure, Power Platform, and Salesforce. This role focuses on translating prioritized capabilities into operational solutions that improve quality, accelerate cycle times, and reduce exceptions. As a product and operations leader, the Director ensures delivery of measurable business outcomes rather than just technical deployments.

This opportunity enables you to shape how operational AI is built and scaled, while influencing enterprise-wide transformation and innovation.Position ResponsibilitiesOwn and manage the delivery roadmap for the augmentation portfolio across business units, ensuring transparent timelines, milestones, and value realizationLead solution delivery across both low-code rapid deployments and complex builds, ensuring high standards of accuracy, reliability, and adoptionServe as the primary business partner to central Technology teams, aligning augmentation solutions with foundational technology investmentsOversee operational quality, governance, and release readiness, ensuring all capabilities meet defined acceptance criteria and audit standardsBuild and develop high-performing teams, while engaging stakeholders and communicating outcomes to business leaders and executivesDrive capacity planning, prioritization, and continuous improvement of the shared augmentation library to maximize long-term valueRequired Qualifications10+ years of experience in operational transformation, intelligent automation, product delivery, or related domainsProven track record of delivering enterprise-grade solutions into production environmentsStrong understanding of operations in financial services, banking, or insurance sectorsExperience owning product roadmaps, capacity planning, prioritization, and measurable value deliveryFamiliarity with Microsoft ecosystem (Azure, Power Platform)



and Salesforce at a functional levelDemonstrated ability to collaborate across IT, architecture, and business teamsExperience leading teams (5–6 members) with a focus on building inclusive, high-performing environmentsBachelor’s degree requiredPreferred QualificationsMBA or advanced degree in a related fieldExperience with vendor management and enterprise automation technology stacksBackground in operations transformation or strategyStrong understanding of AI-enabled automation use cases and limitationsExperience working with agile delivery models such as sprint cadences and phased releasesWhen you join our teamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.The role being advertised is an existing vacancy.Referenced Salary Location: Waterloo, OntarioModalidades de Trabajo: HíbridoSalary range is expected to be between $118,300.00 CAD - $168,300.00 CADManulife offers a variety of benefits, including health, dental, mental health, vision, short and long-term disability, accident and accidental death and dismemberment, adoption, caregiver, and wellness programs. Employees also have a variety of retirement savings plans, including pension plans and a worldwide equity ownership plan with employer matching contributions, as well as financial counseling and education resources. The generous paid time off program in Canada includes holidays, vacation, personal days, and sick days,



and we offer the full spectrum of statutory leave.

If applying outside Canada, please contact [email protected] for further details.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartida durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected].

📌 Director, Intelligent Automation & AI, Canada Operations (Toronto)
🏢 Manulife
📍 Toronto