Lead regional Customer Success initiatives at Nitro, driving customer retention and value creation. This strategic role focuses on high-impact partnerships and innovative solutions across North America and APAC. As the Director of Customer Success, you will oversee and scale a dedicated team, ensuring clients achieve measurable outcomes from Nitro's solutions.

Your leadership will be crucial in aligning efforts among Sales, Product, and Marketing, thereby enhancing customer adoption and satisfaction. You will act as the voice of the customer, fostering long-term relationships while consistently advocating for customer needs and initiatives. Key Responsibilities:

- Own customer retention and long-term health strategies
- Lead a high-performing team of Customer Success Managers




- Improve scalable Customer Success processes and playbooks
- Collaborate with EMEA teams for consistent engagement
- Drive renewals and upsell opportunities with strong relationships Requirements:
- 10+ years in Customer Success or Account Management
- Minimum 5 years in a leadership position
- Robust analytical and communication skills
- Proven ability to influence cross-functional teams
- Willingness to travel 10–15% for business needs Contribute to Nitro's mission by steering exceptional customer outcomes and continuous improvement in service delivery.

📌 Director of Customer Success at Nitro (Toronto)
🏢 Doist
📍 Toronto