As the Director, Design Operations, you provide operational leadership in the execution of the Design strategy through operational excellence. You enable seasonal delivery through the I2C (Innovation to Consumer) processes and optimization of Design processes. You drive efficiency through calendars, process, and cross functional alignment, ensuring timelines and business objectives are met.

In partnership with the Product Operations leadership team, you provide guidance and cohesion to cross-functionally optimize a high performing cross functional Design Operations team. This role is based out of our North Vancouver office and is open to hybrid work. We build a foundation for excellence through reinforcing business strategy and operational excellence with metrics, infrastructure, business processes, best practices and reporting.

Driving operational excellence across Design processes and cross-functional ways of working Establishing, owning and driving continuous improvement of Design processes throughout the I2C calendar, including process management and seasonal delivery Driving seasonal deliverable execution and expectations while championing a culture of continuous improvement Leading,



mentoring and motivating the Design Operations team to enable seasonal execution Soliciting feedback from cross-functional leadership to identify areas of process improvement, business calendar and team structure needs Monitoring and reporting on team performance metrics to leadership Partnering with Product Operations leaders to ensure alignment with culture and learning opportunities for team development Collaborating with People and Culture (P&C;) and supporting Design Operations recruitment and training Expanding how the Design operations team and processes are supported holistically You have 10+ years’ experience in a product creation environment (functional and/or operations) within design, development, or production, with 3+ years in a director-level leadership role Proven track record in developing and leading multi-year business strategy execution Robust business acumen to lead in a complex matrix environment Inspires breakthrough thinking and continuous improvement A reasonable estimate of the pay range is CAD$149,000 - CAD$186,000 per year at the time of posting. Within the range, pay is determined by job-related skills, experience, education and/or training. The range shown reflects base pay only and does not include our bonus program and advantages.

Full-time Management and Manufacturing

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