ADP is hiring a Director, Service Delivery Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

As Director, Service Delivery, you’ll leverage your Customer Service, Strategy and leadership expertise to guide multiple teams, ensuring efficient service delivery operations and an overall productive and enjoyable working environment for employees. The Director, Service Delivery, runs the operations of one of our largest, highest growth, highest profit, highest revenue businesses in ADP Canada. They are responsible for supporting the business growth, executing the strategic plan, and delivering optimal service to our Majors Upmarket Clients.

Working cohesively with peers cross functionally, the incumbent will drive both success and expansion through efficiency and quality improvements. As Director, Service Delivery, you will plan and conduct the overall service delivery strategies to ensure efficient and effective delivery of customer centric care to the client base. The incumbent partners with the Director of Client Success to drive integrated strategies that optimize customer value by establishing key relationships across the customer organization.

To learn more about careers in Client Service at ADP, visit: Manage client practitioner relationships to ensure strategic matters are addressed and resolved in a timely manner. Responsible for achieving NPS, internal quality, and client retention targets. Participate in organizational planning to support recent clients, and ensure organizational protocols and preparedness is in place to support rapid growth while fostering strong client and associate engagement/satisfaction and retention.

Lead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring,



and talent/career development. Establish clearly defined individual performance goals and objectives; communicates these to team members through meetings and performance planning and review sessions; provide periodic performance feedback and conducts annual performance reviews on all team members. Evaluate direct reports on performance and complete annual performance appraisals.

Provide leadership skills that support the organizational and strategic goals by effective and frequent communication. Serve as a resource for other team members, based on a strong working knowledge of team's responsibilities and goals. Manage strategic relationships with key stakeholders and effectively handle escalated matters and work with internal and external parties to bring issues to resolution.

Previous experience leading Service delivery teams. Ability to manage a team and develop leaders.

Bonus points for these: MBA or advanced degree. Consulting experience. Ability to communicate effectively to all levels of internal and external contacts verbally and in writing. Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.

Ability to assess team members' performance and provide motivational support. Strong client relationship building skills. We take care of one another and offer support for your well-being… because healthy associates are happy ones.

Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.

Balance work and personal time. With operations around the world,



exciting new networking opportunities abound. Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Some positions may include additional compensation in the form of bonus, equity or commissions. Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $144,600.00 - CAD $194,600.00 / Year* *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines. This job posting is for an existing job vacancy.

The company uses an artificial intelligence tool during the initial pre-screening process.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. Diversity, Equity, Inclusion &

Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

📌 Director, Technology Services (Toronto)
🏢 ADP
📍 Toronto