The Director, Gift Cards & Services is a senior leadership role responsible for defining and executing the strategy, growth, profitability, and financial results of Walmart Canada’s Gift Card and Services portfolio. The role is accountable for continually identifying opportunities to improve performance, strengthen business results, and achieve the desired growth targets across all businesses. Retail, B2B, Digital Gift Cards, Out of Store and Directed Spend ~Fraud Prevention & Risk Management Partner & Stakeholder Management Directs the execution of innovation, line extensions, retention strategies, and value proposition improvements to Walmart Services by developing innovative proposals to enhance business offerings and performance; managing and analyzing ideas and solutions and assessing their viability to the business; and leading teams within Walmart Services and cross-functional partners (for example, Marketing, Information Systems Division, Finance) in the successful execution of plans for the business.

Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; determining and supporting resource requirements; promoting a customer environment

- Directs financial, budgeting or operational activities for Walmart Services by setting and monitoring annual operating performance objectives for the business line; and overseeing vendor agreements and service activities. supporting mentorship, workforce development, and succession planning
- Oversees innovation, line extensions, and value proposition improvements to Walmart Services that focus on differentiated offerings that uniquely serve Walmart stores and the needs of Walmart shoppers by setting governance processes; and serving as a business champion on strategic initiatives.



Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; and supporting the Open Door Policy. Develops strategies to meet overall objectives of Walmart Services by determining priorities and internal and external resource allocation to meet direction; and overseeing the implementation of marketing, pricing, and retention strategies to achieve business growth. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; and supporting associate efforts in these areas. Drives a portfolio of initiatives for Walmart Services by determining priorities and gaining approval for internal and external resources to meet direction; and guiding the development and implementation of marketing, pricing, and retention activities that fuel business growth. Cross-Functional Project Management, Business Strategies, Customer Relationship Management, Profit And Loss (P&L;) Management, Team Leadership Deep understanding of: Gift Card ecosystem (closed/open loop cards), Fraud and risk management, Retail financial services Proven people leadership experience, with a strong focus on leading teams, developing talent, coaching for performance, and building succession capability. ~ Strong experience managing P&L; and complex product portfolios. ~ Fraud and risk management ~ Track record of driving innovation and delivering customer-centric solutions. creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all.



Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments; supports strategies and drives initiatives thatattract and retain the best talent. supports Walmart’s goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts). Ensures that teams follow the law, our code of conduct and company policies
- Serve our Customers: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers. Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies. seeks feedback, asks thoughtful questions, and fosters an setting that supports learning, innovation, learning from mistakes, and intelligent risk-taking
- Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model. Walmart will accommodate the disability-related needs of applicants and associates as required by law. Please login to your Workday account and use the Find Jobs report to apply for this job.

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📌 Director, Walmart Services - Gift Cards & Services (Mississauga)
🏢 Walmart Canada
📍 Mississauga