As a member of Athos Funeral Services , Urgel Bourgie has been supporting families for over 100 years by providing memorial services with respect, compassion, and excellence. Every call matters. Behind every conversation is a family relying on our professionalism, responsiveness, and compassionate approach.

To ensure the continuity of our 24/7 operations, we are currently seeking a Dispatcher to join our team. Do you have experience in a call centre, customer service, dispatching, or an emergency communications centre? Do you thrive in fast-paced environments where every call is important?

We'd love to hear from you!

Why Join Our

Team? Permanent full-time position with a stable schedule

- A vital role at the heart of the operations of a well-established organization
- A collaborative team and a supportive, people-focused work setting
- Comprehensive training provided upon hire
- The opportunity to leverage your experience in customer service, call centres, or dispatching in a role where every interaction makes a meaningful difference for families.

Your Role Based at our Head Office, you will play a central role in our daily operations. You will serve as a primary point of contact for many families and partners while ensuring seamless coordination with our field teams.

Key Responsibilities Answer incoming calls professionally, compassionately, and efficiently

- Receive death notifications and collect all essential information
- Promptly relay information to Funeral Directors to ensure timely service
- Route calls to the appropriate departments or team members
- Provide information regarding ongoing funeral services
- Coordinate transportation services and dispatch Funeral Directors, Drivers,



and Pallbearers based on operational requirements
- Update obituary notices on the company website
- Perform various administrative and clerical duties
- Collaborate with multiple departments to ensure smooth daily operations
- Perform any other related duties as assigned.

Desired Profile

This position is particularly well suited for candidates with experience in: Call centres

- Customer service
- Emergency communications centres (911, ambulance, fire, police, or other emergency dispatch services)
- Dispatching or operations coordination
- Monitoring services
- Roadside assistance
- Transportation and logistics
- Administrative support.

We are looking for someone recognized for: Outstanding customer service skills

- Remaining calm and composed under pressure
- The ability to manage multiple calls and competing priorities simultaneously
- Strong organizational skills and the ability to work efficiently
- Sound judgment and decision-making abilities
- Independence, resourcefulness, and a strong team-oriented mindset
- Empathy and professionalism.

Qualifications High School Diploma (DES) or equivalent

- Bilingualism required (French and English)
- Strong knowledge of the Greater Montréal area and surrounding regions
- Excellent computer skills;

Experience in a call centre, dispatch, coordination, or any environment requiring the simultaneous management of multiple calls (strong asset)

- Knowledge of the funeral services industry (asset).

Working Conditions Permanent full-time position; 40-hour work week

- Hourly rate of $27.77 , in accordance with the collective agreement
- Comprehensive training and onboarding provided upon hire.

📌 Dispatcher (Anjou)
🏢 Urgel Bourgie - Athos
📍 Anjou