Job Title: District Administration Clerk

Reporting To: Manager, Administration Department: Commercial Services Location: High Meadow File Number: 3622Rate of Pay: $26.49 - As per Collective AgreementHours: 35 hours per week - Monday - Friday 7:30 a.m. to 3:00 p.m.

Job Summary: The primary focus of this role is to process all paperwork while meeting our monthly deadlines. As well as issuing and updating service and sales appointments to the field and sales teams. Assisting in different areas as needed including customer follow up.

Key Responsibilities: Processing of sales and rental contracts

Reconciliation of sales, rentals and field invoices

Processing field service work

Correction of field errors

Processing of Commercial Protection Plan contracts

Processing of Commercial Preventative Maintenance contracts

Issue, update and create field work in Click Software

Assist field staff on-call listings as required

Coordination of back ordered product with customer appointments

Create and schedule calls with customers for maintenance services

Create customer accounts in SFDC

Create/Booking opportunities in SFDC





Central communication point for field staff/sales staff

Queue management

Handle escalations as necessary

Work with Billing Dept to address/correct customer billing issues

Answer customers inbound calls

Follow up with customers on incomplete field work

All other duties as assigned Qualifications: Customer focused with excellent interpersonal skills

Ability to effectively use ClickSchedule, GERS, Clarify, Sales Force, Billing Systems, Microsoft Access & MS Office

Ability to concurrently use various computer information packages in conjunction with telephone

Ability to effectively resolve customer complaints to the satisfaction of both customer and the company

Capable of working well under pressure and understanding business processes

Proven decision-making skills

Ability to work in a quick-paced, pressure filled, team environment

Strong organizational skills

Capable of doing financial analysis to rectify variances

Grade 12 education This position applies to Unifor Local 975.

📌 District Administration Clerk (Toronto)
🏢 ENERCARE
📍 Toronto