Lead innovative software development as an Engineering Manager with TELUS in the Care Customer Experience team. Oversee the delivery of vital tools that enhance agent and customer interactions, driving advanced features across integrated systems. As an Engineering Manager, you will spearhead the Services, Account, Orchestration & Order Tracking squad, ensuring productive delivery of critical applications for millions of TELUS customers.

Your role will involve managing API complexities and collaborating across teams to translate product priorities into effective execution plans. Focusing on quality and ownership, you will mentor engineering leads and developers, fostering a strong delivery culture. Key Responsibilities:

- Drive the technical delivery roadmap with clear execution plans




- Provide direction for Casa feature development and integration
- Oversee API orchestration for efficient service operations
- Lead application launches, focusing on usability and quality
- Mentor engineering teams to build a culture of improvement Requirements:
- 7+ years in software engineering, 3+ in management
- Experience managing feature squads across multiple workstreams
- Hands-on expertise with React, TypeScript, Node.js
- Ability to navigate API-layer complexities and service integrations
- Excellent communication skills for stakeholder engagement Bring your strong leadership and technical skills to elevate TELUS's innovative service delivery.

📌 Engineering Manager at TELUS (Vancouver)
🏢 Telus
📍 Vancouver